At HAYD, we strive to ensure your complete satisfaction with your purchases. We've updated our return and exchange process to provide you with a seamless experience.
If, for any reason, you wish to return an item, you can now initiate the return process directly from your profile's "My Orders" page after the item has been delivered to you. Simply select the item you wish to return and follow the instructions provided.
Important Note: For all returns, a nominal fee of Rs. 150 per item will be charged. This fee helps cover the cost of processing and handling the return. The remaining balance will be credited to your HAYD Wallet and can be used toward any future purchase on HAYD.
Once you've placed the return order, our courier partner will contact you to arrange for the pickup of the product and conduct a quality check. Once we've checked and picked up your item, we'll refund your HAYD wallet, deducting a Rs. 150 per item as return fee.
After you've requested a return, our courier partner will get in touch with you to schedule the pickup and inspect the product. Once we've checked and picked up your item, we'll refund your HAYD wallet, deducting a INR. Rs. 150 per item and COD charges.
Please be advised that, in alignment with our updated policies, monetary refunds to your designated bank account are no longer facilitated. Instead, the refunded amount, minus the standard return fee, will be promptly credited to your HAYD wallet for future purchases on our platform.
To exchange an item, simply log in to your HAYD account, go to your orders, select the exchange option, and choose the product you wish to exchange. It’s quick and easy!
Important Note: Exchange requests can only be initiated after your order has been delivered. Please note that we only offer exchanges for size-related issues.
1. All returned products must be unused and in the same condition as received, with original tags attached.
2. We reserve the right to refuse returns or exchanges that do not meet the specified requirements.
3. Items on clearance sale are final sale and not eligible for exchange or return.
Refunds for returned items will be processed to your HAYD wallet within a certain timeframe. The original shipping charges are non-refundable.
If you haven't received your refund within the expected timeframe, please check your HAYD wallet balance. For any further assistance, feel free to contact our customer service team on support@hayd.in
Please note that sale items are not eligible for return, exchange, or refund.
If you received a product as a gift, you can still return or exchange it following the same process outlined above. Refunds will be credited to your HAYD wallet.
If you haven't received your refund within the expected timeframe, please check your HAYD wallet balance. For any further assistance, feel free to contact our customer service team on support@hayd.in